Europe Hotel & Spa Zermatt | Zermatt ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Riedstrasse 18, Zermatt, Switzerland, 3920

Europe Hotel & Spa, a 4-star Zermatt hotel, features wellness facilities and refined accommodations with views of the Matterhorn. Guests can enjoy free WiFi throughout the property and a restaurant offering evening dining with an extensive wine selection.

Rooms & Amenities

The Europe Hotel & Spa offers 38 elegantly appointed rooms, many featuring balconies with views of the Matterhorn. Amenities include a minibar, flat-screen TV, and a bathroom with shower, free toiletries, and bathrobes. Certain units also have a seating area to relax in after a busy day.

Leisure & Wellness

Guests can unwind at the hotel's wellness area, which includes 2 saunas, a steam bath, a hot tub, and a massage room. The nearby Hotel Julen provides additional access to a swimming pool. Outdoor activities such as mountain biking and skiing are readily available in the area.

Dining Options

Dining at the Europe Hotel & Spa is available in the onsite restaurant, which serves dinner every evening. An extensive wine card accompanies the dinner menu. The hotel also provides a free continental breakfast to start the day.

Location & Transportation

The hotel is a 10-minute walk from Zermatt Train Station and the ski lifts. A free pickup service is offered from 8:00 am until 8:00 pm. Public transport options include nearby bus stops and funiculars.

“The hotel is perfectly situated just a short walk from the bustling main street of Zermatt, allowing easy access to shops and attractions while still providing a peaceful atmosphere.”view full review

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“An exceptional stay in a charming, modern hotel!” view full review

Top location:Highly rated by recent guests(8.8)

Check-in/Check-out

from 15:00-22:00

from 07:00-12:00

Amenities

No parking available.

Wireless internet is available in the entire hotel for free.

Other information

At the hotel Europe & Spa guests are invited to a full breakfast served for free.

Pets are allowed on request.

English, German, Spanish, Italian, Portuguese

Year renovated:2010

Number of floors:4

Number of rooms:38

Former name

europe hotel and spa

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

2 persons

325 sq. feet

Bed options:

1 King Size Bed

Heating

Bathtub

room details

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Family Room

Max:

2 persons

410 sq. feet

Bed options:

2 Single beds

Heating

Bathtub

room details

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Design Double Room

Max:

2 persons

360 sq. feet

Bed options:

1 King Size Bed

Mountain view

Heating

Bathtub

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Zermatt1400 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station2700 ft

Train400 ft

Bus

Bus stop 7.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Stunning Suite!

“The Panorama Suite exceeded my expectations with its elegant design and amazing views right from the glass shower.” view full review

Relaxing Spa Retreat

“The jacuzzi was the highlight of my day, offering soothing warmth after hiking all day in the beautiful Alps.” view full review

Exquisite Cuisine

“Dinner in the hotel's restaurant was a culinary delight; each dish was beautifully prepared and bursting with flavor.” view full review

Comfortable Lounge

“I loved relaxing in the cozy bar area before dinner, where the ambiance made it the perfect place to unwind.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
VIP check-in/ -out
Concierge desk
Pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Locker room
Ski storage
Allergy-free rooms
Elevator
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Ski school
Hiking
Cycling
Golf course

Services

Paid airport shuttle
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Stores/Commercial services

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Game room

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Massage

Room features

Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Riedstrasse 18, Zermatt, Switzerland, 3920

Map view

street view

Riedstrasse 18, Zermatt, Switzerland, 3920

City landmarks

ZermattSwitzerland

The Matterhorn

5300 ft

Church

St Peter's English Church

3500 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

2100 ft

Moosstrasse

Gorner Gorge

1.0 mi

Hohbalmen

2300 ft

Castor Mountain

2300 ft

Sunnegga

1.4 mi

Murmeli Brunnen

2300 ft

Denner Partner

2900 ft

Beach

Leisee

1.6 mi

Amusement & Theme Parks

Forest Fun-Park Zermatt

5000 ft

Ski Area

Wolli park for beginners Sunnegga

1.5 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

5100 ft

Garden

Ricola Herb Garden

5200 ft

Garden

Dossen Glacier Garden

1.8 mi

Church

Kapelle Riffelberg "Bruder Klaus"

1.8 mi

Ski Area

Gornergrat

2.9 mi

Bridges

Hangebrucke

1.8 mi

Beach

Grunsee

1.9 mi

Zmutt Glacier

1.8 mi

Zmutt

1.7 mi

Nearby

Museums

Matterhorn Museum

1100 ft

Cemetery

Mountaineer's Cemetery

1000 ft

Bridges

Photopoint Kirchbrucke bridge

1200 ft

Church

Parish Church of St. Mauritius

1200 ft

Bahnhofstrasse

Walk of Climb

1200 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

1700 ft

Stellisee 3920 Zermatt

Stellisee

2000 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

1200 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

1200 ft

Restaurants

Restaurant Schaferstube

400 ft

Riedstrasse 2 Daniela & Paul Julen

Restaurant Julen

500 ft

Riedstrasse 2 3920

Stockhorn Grill

200 ft

Riedstrasse 11

Pizzeria Roma

200 ft

Riedstrasse 20

Avena

500 ft

Steinmattstrasse 53

Old Zermatt

600 ft

Kirchstrasse 17 3920 Zermatt

Chez Max Julen

700 ft

44 Kirchstrasse

Jagerhof Restaurant

1200 ft

Steinmattstrasse 85 Jagerhof Hotel

Rua Thai

900 ft

Schluhmattstrasse 19 3920 Zermatt

Guild Restaurant Creativ Zermatt

700 ft

Riedstrasse 98

Chez Gaby

1000 ft

Kirchstrasse 12 Just below the church

Du Pont

1400 ft

Oberdorfstrasse 7

Reviews and Ratings

Reviews from guests about their experience.

84%

loved their spa retreat and can’t wait to return.

Breathtaking views

Exceptional staff

Walk to ski lifts

Spa could be quieter

8.4/10

Great

Rooms

9.4

Location

8.8

Service

7.8

Dining

8.4

Layla

United Kingdom, March 2025

7.4/10

Hotel Europe in Zermatt has some commendable aspects, like the stunning views of the Matterhorn and the well-appointed, modern rooms. However, my experience was marred by the less-than-friendly management and a rather disappointing response to a minor incident. Overall, while the location was great, the service and management attitudes left much to be desired, making me hesitant to recommend it for your family vacation.

Rooms

9.0

Our room was modern and very clean, featuring a spacious balcony with breathtaking views of the Matterhorn. The décor felt fresh and thoughtfully designed.

Service

5.0

While some staff members were accommodating, others, particularly in management, displayed a lack of understanding and warmth, making me feel unwelcome rather than valued.

Location

9.0

The hotel’s location was fantastic—only a short walk from the busy areas yet peaceful enough to enjoy the serenity of the mountains. It was perfectly positioned to access local attractions.

Dining

7.0

The dining options, particularly the breakfast, were quite good, offering a variety of choices, although there wasn’t anything that stood out as particularly exceptional.

Facilities

7.0

The hotel had charming common areas and a nice ambiance; however, I thought the spa facilities could have been better maintained considering the higher price point.

Luna

United Kingdom, December 2024

9.4/10

Our stay at the Europa Hotel & Spa was simply unforgettable! The staff was incredibly warm and attentive, making us feel right at home. The views of the Matterhorn from our room were breathtaking, and we loved the gorgeous design of the accommodations. The only downside was the slight walk to the ski lifts, but the vibrant atmosphere and delicious dining options made it entirely worth it. All in all, an excellent experience for anyone looking for a blend of luxury and comfort in Zermatt.

Rooms

10.0

The rooms were beautiful and nicely designed, spacious with ample storage, and featured stunning views of the Matterhorn that enhanced our stay immensely.

Service

10.0

The service was exceptional; the staff were eager to assist us during our stay, from room upgrades to helping us make dinner reservations.

Location

8.0

The location was ideal, being central enough to walk to restaurants while still enjoying a quiet environment away from the hustle and bustle.

Dining

10.0

Dining was a highlight, with gourmet meals that had a great variety and exceptional taste, making it hard to eat out elsewhere.

Facilities

9.0

The wellness facilities, including the spa services, were top-notch and provided a wonderful way to relax after a day of activities.

Breathtaking views

Walk to ski lifts

Elliot

United Kingdom, November 2024

10.0/10

Our stay at this hotel in Zermatt was truly remarkable. The views of the Matterhorn from our room were simply breathtaking, and the attention to detail in the service made us feel incredibly valued. The dining experiences were on another level, with delicious meals that we still rave about. While the price is reflective of the luxury experience, every moment spent here felt worth it, making it a place we would absolutely return to. The only downside was that it's priced high, which might be a concern for budget travelers.

Rooms

10.0

Our room was beautifully decorated and spacious, featuring a balcony with stunning views of the Matterhorn that took our breath away. It was a real treat to enjoy the scenery right from our room.

Service

10.0

The service was exceptional, with staff going above and beyond to make our stay memorable. Andrea, our receptionist, was particularly helpful and made us feel welcome from the moment we arrived.

Location

10.0

The hotel's location was fantastic, offering easy access to local attractions and ski lifts, all while providing a peaceful atmosphere with scenic mountain views.

Dining

10.0

The dining was absolutely delightful! Each meal felt like a gourmet experience, especially the five-course dinners that changed daily, which were beautifully presented and full of flavor.

Facilities

10.0

The wellness and spa facilities were fantastic, providing a serene experience to unwind after a day of exploration. The jacuzzi and saunas were a perfect way to relax.

Georgia

United Kingdom, October 2024

6.4/10

My family and I were really looking forward to our stay based on the reviews. Unfortunately, our experience was overshadowed by unhelpful management, especially in light of a small accident involving a spilled glass of wine. The hotel has potential with nice rooms, but the overall service left us feeling unwelcome. I wouldn’t recommend this hotel given the way we were treated during our stay.

Rooms

8.0

The rooms were newly decorated and spacious, with modern amenities and some had direct views of the Matterhorn.

Service

5.0

While initial check-in was fine, the management's dismissive attitude and lack of understanding to our concerns really affected our experience.

Location

7.0

The location was quite convenient, although it would have been nice to have more help with transport plans.

Dining

6.0

We didn’t dine at the hotel much due to our frustrations, but the wine selection and the main dining experiences were reportedly high-quality.

Facilities

7.0

The hotel boasted good facilities, including a spa and sauna, which were nice after a long day.

Sawyer

United Kingdom, September 2024

9.6/10

I had an unforgettable stay at this beautifully remodeled hotel in Zermatt. The breathtaking views of the Matterhorn from my room were simply stunning, and I enjoyed the luxurious spa amenities that helped me unwind after a long day of hiking. The dining experience was top-notch with an impressive selection of gourmet meals, but I wished for a bit more variety in breakfast options. Overall, it was an excellent value for money in such a picturesque location.

Rooms

10.0

The rooms were fantastic - modern, spacious, and offered a spectacular view of the Matterhorn. It truly felt like a luxury experience.

Service

10.0

The service provided by the staff, especially Andrea, was exceptional and made us feel very welcome throughout our stay.

Location

10.0

The location was perfect, just a short walk to many attractions and ski lifts, making it convenient to explore the area.

Dining

9.0

The dining was impressive, with gourmet meals every evening and a delightful breakfast buffet, although I would have appreciated even more choices in the morning.

Facilities

9.0

The wellness and spa facilities were amazing, providing a relaxing retreat after outdoor activities, but I think they could add more treatments to choose from.